Last updated: 1 August 2026

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Our commitment to accessibility

 

APN Home Limited is committed to making the APN Double Glazing website accessible and usable for as many people as reasonably possible, including visitors with disabilities, visual impairments, hearing impairments, mobility difficulties, learning difficulties and neurodiverse conditions.

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APN Double Glazing forms part of the APN Home group of home-improvement websites.

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UK service providers have a legal duty to make reasonable adjustments so that disabled people are not placed at a substantial disadvantage when accessing services.

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We aim to improve the accessibility of the website as it develops and welcome feedback from visitors who experience difficulty accessing any part of it.

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About this website

 

The APN Double Glazing website provides:

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• information about windows, doors and glazing;

• home-improvement guides;

• local window-company information;

• quotation-request forms;

• consultation-booking facilities;

• installer introductions; and

• links to related APN Home services.

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This Accessibility Statement applies to the APN Double Glazing website operated by APN Home Limited.

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Accessibility standard

 

We aim to design and maintain the website with reference to the Web Content Accessibility Guidelines, version 2.2, commonly known as WCAG 2.2.

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WCAG is an internationally recognised set of recommendations for improving the accessibility of websites and digital content. Its guidance is organised around four main principles: content should be perceivable, operable, understandable and robust.

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Our aim is to work towards meeting the WCAG 2.2 Level AA success criteria where reasonably practicable.

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This statement should not be interpreted as confirmation that every page or feature has been independently audited or that the website currently achieves complete WCAG 2.2 AA conformance.

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What you should be able to do

 

We aim to make it possible for visitors to:

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• navigate the main website using a keyboard;

• enlarge text using browser zoom controls;

• read pages using commonly available screen-reader software;

• understand headings and page structures;

• identify links and interactive controls;

• complete enquiry and quotation forms;

• read content with suitable colour contrast;

• understand images through appropriate alternative text;

• use the website on desktop computers, tablets and mobile devices; and

• contact us through an alternative method where an online feature cannot be used.

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The exact experience may vary depending on the device, browser and assistive technology being used.

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Text size and zoom

 

Most modern browsers allow users to enlarge text and page content.

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You can normally increase or decrease the page size by using:

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• Ctrl and + to increase the size on Windows;

• Ctrl and – to decrease the size on Windows;

• Command and + to increase the size on a Mac;

• Command and – to decrease the size on a Mac; or

• the zoom controls within your browser menu.

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Browser and device accessibility settings may also allow you to adjust font size, display scaling, colour contrast and other visual preferences.

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Keyboard navigation

 

We aim for important website functions and navigation controls to be usable without a mouse.

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Keyboard users may normally use:

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• the Tab key to move forward through links and controls;

• Shift and Tab to move backwards;

• the Enter key to activate a selected link or button;

• the Spacebar to select certain controls; and

• the arrow keys to navigate some menus or selection fields.

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Some third-party services or embedded features may not provide the same level of keyboard accessibility as the main website.

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Screen readers

 

We aim to structure pages using clear headings, readable text and descriptive links so that content can be interpreted by screen readers.

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Where images provide meaningful information, we aim to provide suitable alternative text. Decorative images may intentionally have empty alternative text so that they do not create unnecessary interruptions for screen-reader users.

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Some older content, complex graphics or third-party features may not yet be fully optimised for screen-reader use.

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Images and watercolour illustrations

 

The APN Double Glazing website uses photographs, watercolour illustrations, diagrams and architectural imagery.

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We aim to:

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• provide meaningful alternative text for informative images;

• avoid placing essential information only within an image;

• avoid relying solely on colour to communicate meaning;

• ensure that important written content is also available as webpage text; and

• keep decorative image descriptions brief or omit them where appropriate.

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Some historical or decorative images may not yet have complete alternative descriptions.

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Forms and quotation requests

 

We aim to make enquiry and quotation forms understandable and straightforward to complete.

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This includes working towards:

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• clear field labels;

• logical form order;

• instructions written in plain language;

• identifiable required fields;

• understandable error messages;

• keyboard-accessible controls; and

• sufficient time to complete the form.

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Some forms may be supplied through a third-party website platform or service. Their accessibility may partly depend on the technology and settings provided by that third party.

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Visitors who are unable to complete an online form can contact us by telephone or email.

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Links

 

We aim to make link wording meaningful wherever practicable so that visitors can understand where the link leads.

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Some older pages may contain less descriptive wording such as “read more”, “click here” or “find out more”. We aim to improve these links as pages are reviewed and updated.

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Links to external websites are outside our direct control and may not meet the same accessibility standards as the APN Double Glazing website.

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Videos and multimedia

 

Where the website includes video or audio content, we aim to provide captions, transcripts or an appropriate written alternative where reasonably practicable.

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Some third-party or older media may not yet include full captions, transcripts or audio descriptions.

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Please contact us where you require an accessible alternative to particular multimedia content.

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Documents and downloadable files

 

The website may contain downloadable documents such as PDF files, plans, brochures, specifications or guidance documents.

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Some documents may be less accessible than standard webpage content, particularly where they:

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• were created using older software;

• contain scanned material;

• include detailed plans or drawings;

• rely on complex tables;

• contain technical diagrams; or

• originated from a third party.

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Where reasonably possible, important information will also be provided directly on the website.

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Please contact us if you need information from a document in another format.

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Third-party services

 

The website may use or link to services provided by other organisations, including:

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• appointment-booking systems;

• maps;

• video platforms;

• analytics tools;

• social-media services;

• embedded forms;

• installer websites; and

• external payment or communication platforms.

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Although we try to select suitable service providers, we do not control every aspect of a third-party website or embedded service.

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Third-party content may not meet the same accessibility standard as the main APN Double Glazing website.

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Known accessibility limitations

 

We are continuing to review and improve the website. Areas that may present accessibility limitations include:

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• some decorative or older images without complete alternative text;

• occasional colour-contrast variations within watercolour illustrations;

• third-party forms and embedded content;

• maps and interactive features;

• complex technical diagrams;

• planning or architectural drawings;

• downloadable documents;

• external websites;

• older pages created before current accessibility improvements; and

• automated content or platform features outside our direct control.

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Where a problem is identified, we will consider whether it can reasonably be corrected or whether an accessible alternative can be provided.

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Architectural drawings and technical images

 

Some pages may contain elevation drawings, plans, window details or technical illustrations that convey detailed visual information.

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These may be difficult to represent fully through a brief text description.

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Where you require assistance understanding a drawing or technical image, please contact us. We will try to provide an explanation or alternative information in a reasonable format.

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Alternative formats

 

Where reasonably practicable, we can provide website information in an alternative format.

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This may include:

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• a plain-text email;

• a larger-text version;

• information explained by telephone;

• a simplified written summary; or

• another reasonable format appropriate to the request.

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The time required will depend on the amount and complexity of the information.

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Reporting an accessibility problem

 

Please contact us if you:

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• cannot access part of the website;

• cannot complete a form;

• experience problems using a keyboard;

• find text difficult to read;

• discover missing or unclear alternative text;

• need information in another format; or

• have suggestions for improving accessibility.

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Please tell us:

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• the page or feature affected;

• the nature of the problem;

• the device and browser being used, where known;

• any assistive technology being used; and

• the format or assistance required.

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This information will help us investigate the issue.

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Contacting us

 

Accessibility enquiries should be sent to:

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APN Home Limited
167–169 Great Portland Street
London
W1W 5PF

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Telephone: 0370 042 2021

Email: team@apndoubleglazing.co.uk

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We will aim to acknowledge accessibility enquiries promptly and provide a meaningful response within a reasonable period.

Complex technical issues or requests for alternative formats may require additional time.

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Complaints

 

Please contact us first if you are dissatisfied with the accessibility of the website or the way an accessibility request has been handled.

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We will review the concern and consider what reasonable steps can be taken.

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Nothing in this statement affects any legal rights available under applicable equality or consumer-protection legislation.

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How we assess accessibility

 

The website may be assessed using a combination of:

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• visual checks;

• keyboard-navigation checks;

• browser zoom testing;

• mobile and desktop testing;

• automated accessibility tools;

• review of headings and links;

• checks of forms and interactive controls; and

• feedback received from website visitors.

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Automated tools cannot identify every accessibility issue. Manual review and user feedback are therefore also important.

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Ongoing improvements

 

Accessibility is an ongoing process rather than a one-off exercise.

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As the website develops, we aim to:

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• review new pages and features;

• improve alternative text;

• maintain clear heading structures;

• improve keyboard access;

• review colour contrast;

• simplify forms;

• improve link descriptions;

• provide accessible alternatives where appropriate; and

• address accessibility concerns reported by users.

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Changes to this statement

 

We may update this Accessibility Statement when:

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• the website changes;

• new services are introduced;

• accessibility testing is completed;

• known issues are corrected;

• new limitations are identified; or

• relevant guidance or legal requirements change.

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The latest version will be published on this page with the updated date.

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