Last updated: 1 August 2026

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1. About this Cookie Policy

 

This Cookie Policy explains how APN Home Limited uses cookies and similar technologies when you visit the APN Double Glazing website.

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APN Double Glazing forms part of the APN Home group of home-improvement websites.

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This policy explains:

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• what cookies and similar technologies are;

• why we use them;

• the different categories we may use;

• when consent may be required;

• how third parties may use cookies;

• how long cookies may remain on your device; and

• how you can manage or withdraw your choices.

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The rules apply not only to conventional cookies but also to technologies that store information on, or access information from, a user’s device.

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2. Who we are

 

The website is operated by:

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APN Home Limited
167–169 Great Portland Street
London
W1W 5PF

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Telephone: 0370 042 2021

Email: team@apndoubleglazing.co.uk

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References in this policy to “APN”, “APN Double Glazing”, “we”, “us” or “our” mean APN Home Limited.

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3. What are cookies?

 

Cookies are small data files placed on a computer, mobile telephone, tablet or other device when a person visits a website.

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Cookies may contain information such as:

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• a unique identifier;

• website preferences;

• consent choices;

• session information;

• login or security information;

• pages visited;

• interactions with website features; and

• information about the browser or device used.

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Some cookies are deleted when the browser is closed. Others remain on the device for a specified period or until they are removed.

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4. Similar technologies

 

Websites may also use technologies that perform functions similar to cookies, including:

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• pixels;

• tags;

• web beacons;

• local storage;

• software development kits;

• tracking links;

• scripts;

• device identifiers; and

• device-fingerprinting techniques.

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References to “cookies” in this policy include these similar storage and access technologies where appropriate.

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5. Why we use cookies

 

We may use cookies to:

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• make the website operate correctly;

• keep the website secure;

• remember cookie preferences;

• enable forms and quotation requests;

• support appointment-booking features;

• remember selections;

• understand how visitors use the website;

• identify technical problems;

• improve website content and navigation;

• measure advertising performance;

• personalise advertising where consent has been provided;

• prevent fraudulent or abusive submissions; and

• connect the website with third-party services.

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6. The legal rules applying to cookies

 

The use of cookies and similar technologies is principally governed by the Privacy and Electronic Communications Regulations 2003, commonly known as PECR.

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The general rule is that a website must provide clear information and obtain the user’s consent before storing information on, or accessing information from, the user’s device, unless a legal exception applies. Consent must be actively and clearly given.

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Current rules provide exceptions for certain purposes, including technologies used:

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• solely to transmit a communication;

• where strictly necessary to provide a service requested by the user;

• solely to collect qualifying statistical information to improve a service;

• solely to adapt the appearance or functionality of a service to a user’s preference; or

• to identify the location of a person requiring emergency assistance.

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The statistical and appearance exceptions require clear information and a simple way for users to object.

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Where a cookie or similar technology is used for online advertising, tracking or profiling, consent will normally be required.

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7. Categories of cookies we may use

 

Strictly necessary cookies

These cookies are required for the basic operation, security or functionality of the website.

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They may be used to:

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• remember cookie-consent choices;

• protect website forms;

• prevent fraudulent submissions;

• maintain website security;

• distribute website traffic;

• provide services specifically requested by the visitor;

• retain temporary session information; or

• support essential accessibility functions.

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The website cannot always operate correctly without these cookies.

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Consent is not normally required where the cookie is genuinely necessary to provide a service requested by the user.

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Preference and functionality cookies

These cookies help the website remember choices and provide enhanced functionality.

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They may remember:

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• display preferences;

• accessibility settings;

• previously entered form information;

• selected location or service area;

• language settings; or

• other website preferences.

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Some preference technologies may fall within a legal exception where they are used solely to adapt the website to a user’s request and an easy way to object is provided. Other functionality cookies will be activated only after consent where required.

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Analytics and performance cookies

These cookies help us understand how visitors use the website.

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They may collect information about:

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• the number of visitors;

• pages viewed;

• the route taken through the website;

• time spent on particular pages;

• links selected;

• device and browser types;

• general geographic area;

• website errors; and

• the source from which a visitor reached the website.

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We use this information to assess performance and improve the website.

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Certain limited, privacy-preserving statistical technologies may be used without consent where the legal requirements for the statistical-purpose exception are satisfied and visitors are given clear information and an easy way to object. Other analytics cookies will be used only where the appropriate consent has been obtained.

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Advertising and marketing cookies

These cookies may be used to:

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• measure advertising campaigns;

• understand whether an advert resulted in a website visit or enquiry;

• limit the number of times an advert is displayed;

• create or use advertising audiences;

• show more relevant advertising;

• track activity across websites or services; and

• support remarketing.

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Advertising, tracking and profiling cookies will not be placed before the required consent has been obtained.

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The ICO’s current guidance states that storage and access technologies used for online advertising require consent.

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Social-media and embedded-content cookies

Some pages may include content or features supplied by third parties, such as:

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• videos;

• maps;

• appointment-booking services;

• social-media buttons;

• reviews;

• chat facilities; or

• embedded forms.

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These providers may place cookies or collect information about how their features are used.

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Non-essential embedded features should remain disabled until the visitor has made the required cookie choice.

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8. First-party and third-party cookies

 

First-party cookies

First-party cookies are placed directly by the APN Double Glazing website or by a service operating on our behalf.

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They may support:

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• website functionality;

• consent management;

• security;

• forms;

• preferences; and

• website analytics.

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Third-party cookies

Third-party cookies are placed by another organisation whose services are used on the website.

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These organisations may include providers of:

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• website analytics;

• advertising;

• embedded videos;

• maps;

• appointment booking;

• website hosting;

• security tools;

• customer communications; and

• social-media features.

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Third parties may use information according to their own privacy and cookie policies. APN Home Limited does not control the duration or operation of every third-party cookie.

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9. Cookies used by the APN Home group

 

APN Double Glazing is part of the APN Home group of home-improvement websites.

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Where the websites use common technology or systems, cookie information may be used to:

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• remember preferences across related APN websites;

• apply consent choices consistently where technically possible;

• understand movement between APN specialist services;

• avoid duplicate reporting;

• route an enquiry to the appropriate APN service; and

• measure the overall performance of the APN Home group.

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We will not use a visitor’s activity across APN websites for non-essential advertising or profiling unless the appropriate consent has been obtained.

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10. Cookies used by enquiry forms

 

When you submit an enquiry, quotation request or consultation request, cookies or similar technologies may be used to:

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• prevent spam;

• verify that the submission is genuine;

• retain information during the submission process;

• prevent duplicate enquiries;

• identify technical errors; and

• measure whether the form has been completed successfully.

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Cookies that are essential to submit a form may be treated as strictly necessary.

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Analytics or advertising technologies connected with form completion will be used only where the required conditions or consent apply.

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11. Appointment-booking services

 

Where the website links to or embeds an appointment-booking platform, that provider may use cookies to:

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• display available appointment times;

• remember booking selections;

• prevent misuse;

• process the booking; and

• measure use of its service.

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A booking platform may operate as an independent provider and may have its own privacy and cookie policies.

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12. Analytics services

 

We may use analytics services to understand website use and improve performance.

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Depending on the configuration, analytics information may include:

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• shortened or full internet protocol addresses;

• device identifiers;

• browser and operating-system information;

• page views;

• session duration;

• referral sources;

• approximate location; and

• website interactions.

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We aim to configure analytics services in a proportionate and privacy-conscious manner.

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Where the statistical-purpose exception is not available or the service is used for additional tracking, advertising or profiling purposes, we will obtain consent before activating it.

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13. Advertising services

 

We may use advertising platforms to promote APN Double Glazing and related APN Home services.

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Advertising technologies may record:

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• that an advert was displayed or selected;

• that a visitor reached the website;

• that a quotation form was completed;

• device or browser identifiers;

• campaign information; and

• previous interactions with the website.

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Advertising cookies will remain disabled until the visitor has provided the required consent.

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Withdrawing consent should prevent future activation of those cookies, although it may not delete information already lawfully collected by a third party.

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14. Consent management

 

When you first visit the website, a cookie banner or preference tool may allow you to:

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• accept all optional cookies;

• reject optional cookies;

• select individual categories; or

• continue with only necessary cookies.

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The consent request should explain the available choices clearly and must not rely on inactivity, silence or pre-ticked options as valid consent. The ICO requires users to be given clear and comprehensive information so that they understand what is proposed and what choices are available.

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Your cookie preference may itself be stored in a necessary cookie so that the website remembers your choice.

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15. Withdrawing or changing consent

 

You may change or withdraw your cookie choices at any time by using the cookie-settings control available on the website.

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Withdrawing consent will not affect the lawfulness of cookie use that occurred before the withdrawal.

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After preferences are changed:

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• optional cookies should no longer be placed;

• some existing cookies may remain until they expire;

• you may need to delete existing cookies through your browser;

• embedded features may cease to work; and

• advertisements may become less relevant.

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Where we rely on an exception rather than consent for statistical or appearance-related technologies, we will provide a simple way to object where required.

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16. Browser controls

 

Most browsers allow users to:

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• view stored cookies;

• delete cookies;

• block all cookies;

• block third-party cookies;

• prevent cookies from particular websites;

• clear cookies when the browser closes; and

• receive warnings before cookies are placed.

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The method varies between browsers and devices. Guidance is normally available through the browser’s privacy, security or help settings.

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Blocking all cookies may prevent parts of the website from operating correctly, including forms, consent controls and appointment-booking features.

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17. Cookie duration

 

Cookies may be either:

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Session cookies

Session cookies normally expire when the browser is closed.

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They may support:

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• navigation;

• security;

• forms; and

• temporary website functions.

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Persistent cookies

Persistent cookies remain on the device for a specified period unless deleted earlier.

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They may be used to:

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• remember consent choices;

• retain preferences;

• measure returning visits;

• support analytics; or

• assist advertising where consent has been given.

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The exact duration varies according to the purpose and provider.

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We aim not to retain cookie identifiers for longer than reasonably necessary.

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18. Current cookie list

 

The precise cookies used may change as the website, hosting platform and third-party services develop.

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The website’s cookie-preference tool should provide an up-to-date list showing, where available:

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• cookie name;

• provider;

• purpose;

• category;

• duration; and

• whether it is a first-party or third-party cookie.

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Where there is a difference between this general policy and the live cookie list, the live cookie tool should be used to identify the cookies currently active on the website.

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19. International transfers

 

Some third-party cookie providers may store or process information outside the United Kingdom.

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Where cookie information includes personal data, transfers should take place under an appropriate legal safeguard, such as:

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• a UK adequacy regulation;

• the UK International Data Transfer Agreement;

• the UK Addendum to approved standard contractual clauses; or

• another legally permitted mechanism.

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Further information may be available in the third party’s privacy policy and our Privacy Policy.

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20. Personal information collected through cookies

 

Some cookie information may identify a device, browser or user and therefore constitute personal data.

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Where personal data is processed, it will be handled in accordance with our Privacy Policy, including information about:

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• lawful bases;

• sharing;

• security;

• retention;

• international transfers; and

• data-protection rights.

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21. Changes to this Cookie Policy

 

We may update this policy to reflect changes to:

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• the website;

• APN Home group services;

• cookie providers;

• analytics or advertising systems;

• applicable law; or

• regulatory guidance.

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The latest version will be published on this page with the updated date.

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We may ask visitors to review or renew their cookie preferences where there is a significant change in how cookies are used.

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22. Contact us

 

Questions about this Cookie Policy or the use of cookies should be sent to:

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APN Home Limited
167–169 Great Portland Street
London
W1W 5PF

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Telephone: 0370 042 2021

Email: team@apndoubleglazing.co.uk

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23. Complaints

 

Please contact us first if you have concerns about how cookies or similar technologies are used.

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You may also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection and electronic-communications privacy.

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Important implementation point: this policy should be accompanied by a functioning cookie banner that blocks advertising and other consent-dependent technologies until a visitor actively chooses to accept them. The banner should also make rejecting optional cookies as straightforward as accepting them.